General terms of sales

Les visites d’Isabelle

Isabelle Massé, 3 grande rue de Saint-Clair 69300 Caluire

SIRET : 812 434 439 00012 Statut : auto-entrepreneur

Tel : 06 68 35 82 26

E-mail :

Site web :

Clause no. 1: Purpose

The general terms of sale below set out the rights and obligations of Isabelle Massé whose head office is located at 3, grande rue de Saint-Clair, F-69300 Caluire and her clients within the framework of the sale of a guided visit service for tourists. Any service fulfilled by Isabelle Massé therefore implies unreserved acceptance by the purchaser of these general terms of sale.

Clause no. 2: Availabilities and booking

The booking in made online. Email: on the site: by writing a message in the contact form or otherwise by phone 33+ 6 68 85 32 26. The service provider Isabelle Massé commits herself to offering a confirmation of service, an availability and a day, then a precise quotation in a delay time of 72 hours. Any confirmation means that the quotation of prices and details of the service have been accepted.

Clause no. 3 Prices

3.1 Prices of the services

The prices of services sold are those in force on the day on which the order is accepted. They are given in Euros and include all taxes. The signing of a quotation confirms the proposed price. Clients may consult the price grid on request or on the website. Prices are reviewed on an annual basis. Prices are subject to seasonal variations. They apply from 1 January to 31 December, although a surcharge is applied on specific dates, such as 31 December, 1st January, 1st May, European Heritage Days (3rd week of September), Fête des Lumières (the 4 official days of the Festival of Lights). These days are subject to a special price grid, available on request.

Isabelle Massé reserves the right to change her prices at any time. She does however undertake to invoice the service at the price indicated when registering the order.

3.2: Extra hours

One extra hour shall be invoiced if requested at the last minute, during the same service. Isabelle Massé reserves the right to refuse an extra hour. Any change in the service (time, details, number of people) must be notified as soon as possible, and it will be subject to availabilities and capacities od Isabelle Massé.

Clause no. 4: Meal allowance

A meal should be offered to the guide on tours lasting more than five hours. Otherwise a compensation of 15 € will be charged.The price of the meal is not included in the quotation and must be paid by the customer.

Clause no 5. : Terms of payment

5.1 Booking and deposit

A deposit of 50% of the total amount of the invoice is required at the time of booking to confirm the service. The remainder is due once the service has been performed. The booking of a service is final as soon as the quotation has been sent and signed by the client, with the mention “Written for acceptance”, and when a deposit of 50% has been paid. The deposit can be paid by bank transfer or by cash on the day of the service. As soon as the deposit has been paid, a service confirmation will be written by email to the customer. Isabelle Massé will not have the obligation to do the service if the deposit has not been paid.

5.2 Balance outstanding and payment delay

An invoice will be sent after the service of a guided tour for account settlement. This payment must be paid 30 days after the invoice’s issue. In the event of total or partial non-payment of the service 60 days after the date of delivery, the purchaser must pay Isabelle Massé a 30% late payment penalty. This penalty is calculated on the outstanding amount due and shall apply as from the due date of the price, without any formal notification being required. If the purchaser has not paid the outstanding amount due 30 days following application of the “Late payment” clause, the sale shall be ended as of law and may entitle Isabelle Massé to damages & interest.

5.3: Retention of title

 If the purchaser is the subject of court-ordered administration or liquidation proceedings, Isabelle Massé reserves the right to claim payment for the service, as part of the insolvency proceedings.

Clause no. 6: Terms of cancellation

The cancellation of the service by Isabelle Massé or by the customer after the booking confirmation

6.1: Cancellation due to Isabelle Massé

Isabelle Massé commits herself to being at the meeting point on the day and on time written on the quotation. In case of force majeure or exceptional event which do not allow Isabelle Massé to provide the service (illness or accident), Isabelle Massé can offer the service of another professional guide who can replace her. The customer can accept or refuse this offer. If the client refuse the replacement, the entire reimbursement shall be paid back to him.

6.2 Cancellation

When due to the customer 30 days before the service: the invoice is payable partly (30%) of the price written on the signed quotation.

Between 15 and 30 days before the service: the invoice is payable partly (50%) of the price written on the quotation.

Less than 15 days before the service: is payable in full (100%), except in cases of force majeure.

If the customer cancel the service after the meeting time or if he was not at the meeting point, no reimbursement will be paid back. The service is payable in full. The end of the service is at the time written on the quotation. The customer must make sure to be on time and in the right place, as indicated on the site. The responsibility of Isabelle Massé may not be invoked if the late performance of the service is due to late arrival by the client. The time lost on account of this delay shall be invoiced as if the client had arrived on time. The time set for the end of the service shall remain that set out in the contract at the time of accepting the order.

Clause no. 7: Changing in the details of the service

Any modification in the guided tour (time, duration, details of the itinerary, number of persons…) must be notified as soon as possible.

In case of late arrival at the time of the service:

  • the group is late : Isabelle Massé waits for the group during 30 minutes after the meeting time written on the confirmation. The visit will be shorter and will end on time written on the confirmation.
  • Isabelle Massé is late: the group will wait for her the 30 minutes after the agreed meeting time. Depending on the availability of the group and the guide, it will be possible to extend the visit for the time of the delay. In case of disagreement, the tour will end as expected and Isabelle Massé will offer a discount.

. If Isabelle Massé is late more than 30 minutes, the group can cancel the service and has the right to claim a reimbursement. This reimbursement can’t be more than 50% of the initial price and will be also applied if Isabelle Massé did not come.

Clause no. 8: Guided tours in museums

The maximum duration of a guided tour in a museum is two hours. Groups are limited to 20 persons. Isabelle Massé cannot be held responsible for any damage caused to property by visitors in museums during guided visits. The responsibility of Isabelle Massé may not be invoked if a museum decides to change opening times unexpectedly, without having warned the public in advance.

Clause no. 9: Force majeure

The schedules are given as an indication at the time of issuing the quotation and can be adjusted according to the interest of the client on the day of the service. The responsibility of Isabelle Massé can not be invoked if non-performance or late performance of any of the obligations set out in these general terms of sale result from a case of force majeure. Force majeure means any external, unforeseeable and unavoidable event in the sense of article 1148 of the French Civil Code

Clause no. 10: Civil liability

Isabelle Massé can not be held responsible for the inappropriate behavior of clients during a guided tour/visit or accompaniment, or any damage caused to the property of third parties.

Clause no. 11: Insurance

In the event of an accident during the service, involving the guide, the clients or any third parties, Isabelle Massé and her client may make a claim to their insurance companies.

Clause no. 12: Personal data

Subsequent to email bookings, the personal data (first name, last name and email address) of clients is collected as part of a distribution program. Under the French Data Protection Act (6 January 1978, amended in 2004) however, you may access and correct any information concerning you. You may exercise this right by sending a simple request by letter or email.

Clause no. 13: Jurisdiction

Any dispute related to the interpretation and performance of these general terms of sale shall be subject to French law. If it cannot be resolved amicably, the dispute shall be brought before the Commercial Tribunal, 44 rue de Bonnel- 69000 LYON 03.

Issued in Lyon, 5th July 2021

Isabelle Massé